While we do have strong programming experience and know what a good website builder should be able to do, we also took the experiences of real users into account. By reading and evaluating the thoughts and opinions of other users—what they liked about the website builders and what they struggled with—we were able to provide you with more detail about these companies.
Michael Muchmore is PC Magazine's lead analyst for software and web applications. A native New Yorker, he has at various times headed up PC Magazine's coverage of Web development, enterprise software, and display technologies. Michael cowrote one of the first overviews of web services for a general audience. Before that he worked on PC Magazine's S... See Full Bio
Doodlekit is one of the most unusable and unintuitive website builders on the market. Editing the limited number of templates is confusing and convoluted and taking advantage of the advertised features is more trouble than it’s worth. Despite my extensive history with site builders and web design, I found myself confused and frustrated when trying to make even the simplest changes on my Doodlekit website.
I had been with a builder/host who’s focus migrated from yoga studios (closest match I could find at the time) to chiropractors, eye doctors & vets. I changed to a new builder/host that supposedly fully integrated all the aspects of my business mgt. software; only to discover after going live that things like BUY NOW links didn’t work & the ability to embed code provided by the business mgt. software really doesn’t exist.

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Hi Chad, Thanks for the great feedback I'm so glad you found it interesting! Depending on the level, scale and budget of your business, I would recommend using Wix. The Wix Bookings App means you can take bookings 24/7, accept secure payments, offer appointments, classes, workshops etc., sync with your Google Calendar, send out auto-reminder emails to clients, and manage your business right from your phone with the Wix Mobile App. You can use Wix Bookings for free, but you will need to sign up to a Business Premium Plan to accept payments through your site, and unlock other advanced features. The cheapest Business plan is the Business Basic plan at $20 a month. You can read our Wix Pricing Review for a full look at each plan. If you wanted a more ecommerce focused builder, check out Shopify or BigCommerce. Both are specialized ecommerce builders which have powerful tools to grow and support your business. While they are more focused on physical goods, you can download apps and use their in-built features to sell services and digital goods. You can read our in-depth reviews on each by following the links. Hope that helps and best of luck with the business, Lucy
With WebStarts you don't need to know any code to create a beautiful website. Our easy to use drag and drop editor makes it a breeze to place photos, text, and other elements exactly where you'd like them to appear on your page. And when it's time to add a domain name, you simply choose one and it's automatically set up to work with your site. You'll never have to worry about hiring an expensive web designer or not being able to make changes to your website in a timely manner again.
However, in 2019, a website building platform, also called a “content management system” (CMS), can be used to easily build and customize a website without having to use code. A website building platform is software that does all the complex work of coding for you, so you don’t need to learn how to create a website from scratch with code. It lets you build and edit a website through your internet browser, change your design and layout with the click of a button, and create pages and posts using a simple editor that is similar to most common text editors.

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At WebStarts we know the most important thing for most people who create a website is getting found. That's why WebStarts was built from the ground up to be search engine friendly. That means websites created with WebStarts are more likely to be found on search engines like Google. So when you make a website with WebStarts rest assured people are going to be able to find the website you created online.
"I thinks the world of Web development is becoming easier and easier but it's also making it harder for guys like me to find work because so many people want to use out-of-the-box responsive layout sites that are easy to implement and launch. I personally would much rather make a site from scratch than use a template. The app is quite cool though as it provides a drag and drop interface that can create decent looking and original websites that has a mobile website design as well."
We tried to quickly get some questions answered on their live chat. We logged on, and the estimated wait time was 35 minutes! Really? For “live” chat? By this point in time, we had already been able to research everything on their site to be able to answer our questions. But we didn’t want to give up just yet. When a rep finally connected, they immediately said, “To access your account we will need your 4 digit support PIN. Please provide your PIN with this secure form I am sending you.” But… what if I didn’t have an account? What if I was just looking to buy and had a few simple questions?
SITE123 is more basic compared to Wix and Weebly, but it’s still got a lot to offer! As well as the standard features seen across all three free builders, SITE123 allows you to create an ecommerce store on the free version! You can only accept offline payments (for example you enter a phone number or wire transfer details), but if you upgrade you can connect online methods such as PayPal.
WordPress (either version) is a blog-focused content management system that accepts plug-ins and themes that extend its capabilities to what most of what the other products here offer, including commerce. In fact, WordPress.com uses plug-ins such as JetPack to provide many of its features. As a whole, WordPress (either .com or .org) is not as easy to use as the other options in this roundup, but if blogging and site transferability are of key importance and you don't mind digging into its weeds a bit, you should consider the platform. Furthermore, the ability to use WordPress is a valuable skill, as some estimates say that WordPress powers 30 percent of the internet.

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Copy-past customer support answers. For example, we tried asking how many users they have, how many template options, etc. Yet, they wouldn’t be transparent and answer anything, instead of responding with, “In our webtool support department we do not have access to information concerning how many clients we have.” Seems more like they just didn’t feel like finding the answer for us. And when we asked a few other standard questions, they would just give us a link for the answer. Not very professional, but at least they have a 24/7 live support.
Some WordPress plugins conflicted with our design.  When we installed some of the tools / plugins, they broke some of the custom features that our developer built. So we had to pay our developer to re-configure our website to make things work. When you’re piecing together tools that are built by different developers, it’s not surprising that some of them won’t work well together. It’s just part of the process, and it was frustrating for us as that added to our mental burden.
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